Cyxtera

The future of data is connected.

Cyxtera is a data center colocation and interconnection provider with data centers on four continents. As their business grows, they want to possess more competitive advantages, including an improved user experience for their customers. They found a small studio and saw us as a good fit to support their team's efforts to rethink their entire customer experience.

From support to experience.

In our supporting role, we developed a simple set of wireframe components and worked within the section of the interface we were tasked to build out. However, we began to question how our work would connect to the rest of the work done on the project. We began to see opportunities to bring parts of the platform together cohesively and needed to grasp a vision of the needs of the platform now and into the future.

Experience is created through identity and outcomes.

At a small studio, we came to understand identity and outcomes are the foundation of a user experience. In this project, I worked directly with the leaders of Cyxtera's product team to reveal their goals for the project and what aspects of Cyxtera's identity aligned with the experiences they sought to create. This was accomplished through a day-long workshop that I designed and facilitated for this and future clients to jumpstart our design process.

Moving forward, together.

This work empowered us to illuminate the client’s needs, not merely to allow us to develop their entire next-generation platform, but to help our client see how deeply they care for their customers. I worked closely with Cyxtera’s leadership, rapidly prototyping based on their immediate needs and meeting daily to check on progress and meet with stakeholders. The success of this three month project led to a deep trust to develop between our teams and resulted in Cyxtera becoming the first partner client at a small studio!